Shipping policy

Shipment processing time

All items are made-to-order and will ship within 10 business days. Orders are not shipped or delivered on weekends or holidays.

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout. Overnight delivery is only available for orders with delivery addresses within the continental United States. Delivery delays can occasionally occur.

Shipment confirmation and Order tracking

Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

Lillie Nell is not responsible for any customs and taxes applied to your order. The customer is responsible for all fees imposed during or after shipping (tariffs, taxes, etc.).

Damages

Lillie Nell will return and replace any items damaged during shipping or offer a full refund if a replacement is not available. Please save all packaging materials and damaged goods before filing a claim. See refund policies for more information.